Returns & Refund Policy

Effective Date: 06/08/2026

At Bagofa, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we’re here to help with a simple, fair, and transparent return and refund process.

1. Return Window

You may request a return within 7 days from the date your order is delivered.

To be eligible for a return:

  • The product must be unused, unwashed, and in its original condition.
  • It must be returned with all original packaging, tags, accessories, manuals, and invoice (if applicable).
  • The item must not be damaged, altered, or tampered with after delivery.

2. How to Request a Return

To initiate a return request, please contact our customer support team.

Email: support@bagofa.com

Phone: +91 9687507637

Please provide the following information:

  • Order Number
  • Customer Name
  • Reason for the return
  • Clear photos or an unboxing video (required for damaged, defective, or incorrect products)

Once your request is reviewed and approved, we will provide detailed return instructions.

Please Note: Returns sent without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item
  • A product with missing parts or accessories

Please notify us within 48 hours of delivery by emailing support@bagofa.com along with clear photos or an unboxing video, if available.

After verification, we will arrange a replacement, exchange, or refund, depending on the nature of the issue.

4. Return Shipping Charges

Return shipping is FREE if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product has a verified manufacturing defect.

Return shipping charges are the customer’s responsibility if:

  • You ordered the wrong product.
  • You no longer need the item.
  • You changed your mind after purchase.
  • The return is requested for personal preference.

5. Refund Policy

After receiving your returned item, our team will inspect it and notify you of the approval or rejection of your refund.

If your refund is approved:

  • The refund will be processed to your original payment method.
  • Refunds are generally completed within 5–7 business days after approval.
  • Depending on your bank, card issuer, UPI provider, or payment gateway, it may take additional time for the amount to appear in your account.

6. Non-Returnable Items

The following items are not eligible for return unless they are received damaged, defective, or incorrect:

  • Products damaged due to misuse, negligence, or improper handling.
  • Products returned without their original packaging, tags, or accessories.
  • Items damaged after successful delivery.
  • Customized, personalized, or made-to-order products.
  • Digital products, downloadable content, gift cards, or software.
  • Products whose manufacturer warranty has been voided due to tampering or unauthorized repairs.

7. Order Cancellation

  • Orders can be cancelled before they are dispatched.
  • Once an order has been shipped, cancellation may not be possible.
  • If an order is successfully cancelled before dispatch, a full refund will be issued to the original payment method.

8. Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us.

Bagofa

Website: https://bagofa.com

Email: support@bagofa.com

Phone: +91 9687507637

Store Address:
1009, The Empire,
Near Motipalace Township, Madhuram,
Junagadh, Gujarat 362001, India

Business Hours:
Monday – Saturday | 10:00 AM – 7:00 PM (IST)

We are committed to resolving genuine customer concerns promptly and ensuring a smooth shopping experience for every customer.